Solutions for Theme Parks, Family Entertainment Centers, Water Parks, and More
Automate your Food Ordering & Pickup to eliminate long lines & wait times.
Enhance your guest experience in Amusement Parks, Golf Clubs, Sports Clubs, and other Sports and Entertainment Ventures.
Take Your Food & Bev Sales to the Next Level
Avoid backups with your front-of-house (FOH) management and streamline back-of-house (BOH) operations with Truffle Systems. We can create tailored automated solutions for your sports and entertainment ventures that help to make order management simpler. Focus on your customer experience while we handle the rest!
Run Leaner, Work Smarter
Truffle Systems is designed to be a digital ecosystem for your food and beverage management. If food and bev are a major part of your sales, why not leverage them with a solution that is specifically designed for it? Truffle Systems gives you the tools you need to take your order management to another level. Make a better customer experience with streamlined food and bev solutions.
Our Solutions
Digital Orders
People want convenience more than anything else in today’s economy. and no one likes to spend hours in line waiting to order food.
We understand these types of businesses can be hectic for people trying to order food, move around, and coordinate with large groups.
Truffle Systems can outfit your business with a seamless Digital Ordering & Pickup system. Orders are connected directly to your kitchen, so your staff can get to work with prepping and cooking.
Eliminate Long Wait Lines with Automated Pickup!
Your online ordering system can also provide options for contactless pickup or delivery. This helps with cutting down lines, increases repeat orders and most importantly allows guests to enjoy their time at the facility.
Let us introduce you to GoBox.
Automate The Last 3 Feet of The Transaction!
Our GoBox is an intuitive, self-serve system that helps your customers get the items they ordered. Think of GoBox as an automated conversation between your menu and your customer. They get what they want in an orderly and timely fashion. This creates perfect efficiency in the amusement park setting.
Easy to Install, Easy-to-Use
One of the important points of GoBox is its ease of installation and access. All you need to do is pick your spot, plug it in, and start using it for ordering management.
Customers can enjoy easy access with your GoBox system as well. They can order with their phones or scan codes to the system and then pick up their order. Repeat as needed.
There is no membership-tiered access, forgettable codes, or complicated access required.
Simple ordering for all.
What is the GoBox?
GoBox creates a contactless ordering and pickup system that works as the perfect automated solution for your customers. They browse the menu, choose their menu items, an order is sent to the kitchen, the staff places the order in the locker, and the customer picks it up. There are also rows designated for cold and hot items.
- Contactless Pickup
- Eliminate Long Wait Lines
- Real-Time Data & Insights
- Keep Orders Secure
- Reduce Congestion & Times
What Can the GoBox Give My Amusement Park?
GoBox helps with central order management, reporting and analytics, and inventory management. All of our solutions are thoughtfully designed by our engineers to drive positive engagement with your customers.
Order Management
Route your Online & POS orders
No need to replace your existing POS, easily route your orders and have them available for pickup.
Frictionless Loading
Staff can easily load orders in seconds
Frictionless Order Pickup
Enable Guests & Delivery drivers to pick up the right order in seconds.
Reporting & Analytics
Order Pickup Analyses
Analyse Get valuable insight on pickup times and durations.
Order Pickup Tracking
Proof of pickup for every order
Monitor Up Time
Monitor every order and every Gobox in the cloud
Customizations
Configurable Layouts
Whether selling Pizza or Burgers, the GoBox layout is modular, allowing for greater flexibility.
Heated / Cooled / Ambient
The Truffle GoBox can be configured for Heated, Cooling or Ambient.
Software Flow
Have a unique work flow? Our custom development team can quickly bring your vision to life.
Kitchen Display System
Sports and entertainment-based kitchens are under a lot of stress. They have to deal with an increased volume not seen in the standard restaurant environment. There is a lot more prep work and ingredient preparation required to ensure consistency across all menu options.
With Truffle Systems, you can help organize your kitchen, improve communication among your staff, reduce mistakes, and create more consistency across your menu items. Our Kitchen Display System provides:
- Less Confusion, Less Paper
- Works with your existing POS & Online Ordering
- Support with Large Menus
- Reduced Ticket Times
You can gain insight into your food and beverage workflows through our kitchen ordering system. This can help with creating and prepping orders, marking completed orders, and more.
You can also set up Order Alerts depending on your menu prep and cook times.
Improved Staff Communications
Our system communicates orders the moment the customer places one through the interface to your BOH staff. Your team will have visibility into each order, including any modifications, to ensure customer satisfaction in a timely fashion. All orders will be readily displayed on your system for the staff to read.
Streamlined Order Routing
Rest assured that any orders will be routed to the appropriate station. Managers can easily track station performance by analyzing cook times, then adjust as needed.
How It Works
Step One: Contact Us
Reach out to our team to tell us about your needs. You can contact us via phone, email, or online form fill.
Step Two: We Create Your Plan
After hearing your needs, our team can devise a plan for which solutions work best for your business. We can then show you how these solutions can streamline your hospitality management and help your customers have a better overall experience.
Step Three: Enjoy the Benefits of Automated Food and Beverage Solutions
With our GoBox and Kitchen Ordering systems, you will see a vast improvement in both the FOH and BOH areas of your business. Your customers will enjoy a simple and convenient ordering experience while your staff takes advantage of an organized and communicative solution.
Why Truffle Systems?
We believe you shouldn’t be held back by having to switch your POS or Online Ordering. With our Open API we are an easy bolt on to your existing technology.
Truffle Systems was built to deliver frictionless experiences, We help your team free up time for the customer experience.
Book a demo today to find out how Truffle Systems can help.
Learn how Truffle Systems solutions have made a difference in Wild Island Family Adventure Park operations!
Wild Island is a locally owned family adventure park in Sparks, NV. In addition to our waterpark, we are also home to a 125,000 square foot family entertainment center. What makes us different from other FECs and waterparks is the local ownership (same owner since 1989) and the long tenures of the management team. The majority of our management team has worked at the park for 10+ years and some are even up to 20+ years. I, myself, have worked for Wild Island for 19 years. We have a great retention rate not only with our management team but also with our staff. We all truly believe that Wild Island is a great place to work.
We are quick-service all the way. We have three major food outlets; the main kitchen, the Truffle kitchen, and a food trailer which specializes in chicken tenders. There are also three smaller snack shacks located throughout the park for quick bites items like nachos or pretzels, and dessert items like Dippin Dots or soft serve ice cream.
Chicken tenders and fries make up almost 25% of our total food volume sold. Our top 5 sellers at our facility are chicken tenders and fries, Dippin Dots ice cream, pizza slices, draft beers, and cheeseburgers.
We were struggling with a really outdated kitchen. It was the original kitchen area from when the park opened in 1989. Since then, the area has grown drastically, and we were having a hard time keeping up with the increase in park attendance. Our tickets were slow and most of our guest complaints and poor reviews were regarding food wait times. We needed another option that removed guests from a classic queue line and gave them the opportunity to wait elsewhere while still enjoying the park.
The hardware works excellent. We had zero issues with the Go Boxes themselves and very few issues operating the KDS. The initial set up of products and menus was very simple and we always had quick communication from Truffle support with questions and requests. We are still working with the throttling system to find a good balance for what our kitchen can handle but we are very happy with the product so far. We are looking forward to expanding and using it for cabana service next summer.
We currently use online ordering with the Go Box and KDS display. We are looking to expand and use the QR Table Ordering feature for our many cabanas in 2024.
The Truffle systems helped us reduce labor hours in our kitchen area. The kitchen still runs with 1 cook and then two expos/”packers” like it had in the past, but we were able to eliminate two cashier positions now that the guests place their orders on their own devices. We were able to take those hours and reallocate them to other departments such as our facilities department which increased park cleanliness.
The hardest part of working in a customer service position is dealing with the general public. Wild Island staff members working in our Truffle kitchen are pleased to get a break from interacting with the guests during every transaction. The ease of loading the Go Boxes and using the KDS was also a big positive.
Most guests have been happy with their experiences using the Go Boxes. They’ve commented on how easy it was! The site itself was slow and we got feedback regarding this but that may have been due to our wifi at the park. I believe there has been an update since we’ve closed to address the speed of our site.
Make sure there is plenty of signage throughout your facility promoting the system. Have the QR codes posted in as many spots as possible with brief instructions. Don’t be surprised when guests hover around the Go Boxes. We were expecting guests to place their orders and then remain at their seats while the order was prepared but that wasn’t the case. There was a lot of hovering around the lockers.